In the next step, the Ministry of Industry and Information Technology will thoroughly implement the deployment requirements of the government work report, strengthen overall planning and collaborative layout, in order to build and use, promote construction with use, continue to promote the construction of digital infrastructure, and help open up the information “artery” of economic and social development.

7AT664.70 First, speed up infrastructure development and guide the expansion of effective investment. We will advance the construction of 5G and gigabit optical networks in a steady and orderly manner, and deepen the joint construction and sharing of networks. Continue to improve the depth and breadth of network coverage, promote the completion of 600,000 5G base stations in the year, gigabit optical network coverage capacity of more than 400 million households. Promote the construction of the national hub node data center cluster project, continue to optimize the layout of data centers, and accelerate the evolution to high technology, high computing power, and high efficiency.

7AT664.70 Second, improve the level of integrated application and strengthen the ability to lead development. The implementation of the 5G industry application “ten hundred thousand” project, that is, the selection of 10 vertical industries, the formation of 100 benchmark demonstrations in each industry, and the construction of 1,000 5G industry virtual private networks. We will hold 5G and Gigabit optical network application innovation competitions, focus on key industries to form innovative application demonstration benchmarks, add new consumer circuits, and strive to explore new highlights of information consumption, create an upgraded version of “5G+ Industrial Internet”, and promote application scenarios to accelerate the expansion and extension of production peripheral links to internal links.

7AT664.70 Third, explore multi-party cooperation mechanisms to create a sound environment for development. Strengthen departmental collaboration, strengthen cooperation and coordination with relevant industry authorities, deepen the docking of supply and demand, and form a synergy in promoting industry application development goals, key tasks, and major initiatives. We will deepen coordination between ministries and provinces. Governments at all levels are encouraged to increase policy support for the development of 5G and other digital information infrastructure such as land use, electricity use, and employment, and guide social capital to support application innovation. We will encourage all localities to adapt to local conditions and actively expand the integration and application of industries with local characteristics.

Reporter: In recent years, the information and communication industry has brought a lot of convenience to the people, but the problems affecting the user experience still exist. What measures has the Ministry of Industry and Information Technology taken to provide information and communication services to people’s livelihood, and what are the priorities for the next step?

7AT664.70 Zhao Zhiguo: The Ministry of Industry and Information Technology attaches great importance to the protection of users’ rights and interests, and continues to strengthen the supervision of information and communication service quality and the protection of personal information based on the main responsibility. On the whole, the service level in the first quarter was stable and improved.

First, optimize the service experience. Improve convenience, let users run away less. Organize basic telecommunications enterprises to handle common telecommunications services with large user base and high voice across regions, and add 10,000 business halls that can handle services carried out; Enhance timeliness and respond to user complaints. We promoted 33 key Internet enterprises to establish manual customer service hotlines, and 137 enterprises to access the Internet information service complaint platform.

Second, promote information accessibility. The organization completed the renovation of 325 websites and apps for aging and information accessibility. From the scene, close to the elderly and disabled people commonly used telecommunications services, travel, shopping and other application needs; From the process, to achieve “one-click booking”, “one-click car” and other simple operations; In terms of function, it has launched warm services such as content reading, voice broadcasting, and manual direct connection “one-to-one” hotline to help special groups share information achievements and make smart life warm and barrier-free.

7AT664.70 Third, focus on rectification. Strengthen the supervision of key issues of APP, in the first quarter of the forced download of APP and other issues were effectively rectified, promote major Internet enterprises to basically solve the relevant problems, and carry out two batches of technical sampling, further purifying the APP ecology; Keeping an eye on important points, in response to the problems such as decoy downloading malicious apps and harassing phone calls exposed at this year’s March 15 evening party, we took effective measures such as removing problematic apps and shutting down voice lines at the first time, and investigated and imposed administrative penalties on the companies involved in accordance with the law and regulations.

In order to continuously meet the new expectations of the majority of users, we have recently carried out a comprehensive deployment of information and communication services for the whole industry in 2022. Next, we will focus on the following aspects of work:

7AT664.70 First, focus on service supply. We will consolidate the network foundation, vigorously promote the construction of 5G and gigabit optical networks, continue to improve network coverage in rural and remote areas, and optimize network quality. Strengthen the service capacity, strengthen the “window awareness”, improve the business skills of front-line personnel such as business halls and customer service hotlines, continue to expand the scope of telecommunications services in remote locations and online offices, and constantly improve the supply capacity of information and communication services.

The second is to highlight the perception improvement. Encourage service innovation, deepen service perception improvement actions, expand coverage to 100 key Internet enterprises, encourage enterprises to innovate service models and methods, select and promote excellent cases, play an exemplary role, and form a positive interaction between service quality and perception improvement. Improve user satisfaction, explore and carry out key Internet business service quality and user satisfaction evaluation, and guide enterprises to pay attention to listening to user demands and opinions.

Third, we will highlight numbers to benefit the people. We will increase assistance and provide more tariff concessions to people living out of poverty, the elderly, the disabled and other groups, so that the people will get more benefits. We will accelerate age-appropriate transformation, study and improve standards related to telecommunications service standards and age-appropriate transformation of Internet applications, select a number of excellent transformation cases, and form a demonstration and leading effect, so that the people can enjoy a better digital life in a more equal and inclusive manner.